[Balance] Regarding Tubeat Balance

Hello, this is Tubeat.

Tubeat Balance is a service that pre-charges a certain amount before using Tubeat’s various services. If you have preloaded your Tubeat balance, it will be faster and easier to complete your payment when you pay for the service.

There are two ways to top up a Tubeat balance: using PayPal OR transferring money to Tubeat’s foreign bank account. For details on how to top up the Tubeat balance, please refer to the below.

[How to top up the Tubeat balance – Using PayPal]
1. Log in to Tubeat.
2. Click the “Balance” page.
3. Click the “CREATE DEPOSIT” button.
4. Select Payment Method – Input the amount you want to deposit – Select Currency (USD or KRW) – Click the “Check Deposit” button.
5. Check Currency Rate, Paypal Fee, and Total PayPal Payment Amount. – Click the “Make Payment” button.
6. Complete PayPal payment.

[How to top up the Tubeat balance – Transferring money to Tubeat’s foreign bank account]
1. Remit the amount you want to top up your Tubeat balance to the below Tubeat’s foreign bank account.
   Beneficiary account details
   Account number: 180012026520
   Beneficiary bank country: Korea, Republic of
   Beneficiary account currency: United States Dollar (USD)
   Bank name: SHINHAN BANK
   Bank address: SEJONG-DAERO GIL, 20, 9 JUNG-GU
   Bank code: 0880013
   (If you can enter any references when you remit your money, please kindly enter your Tubeat ID.)
2. Log in to Tubeat.
3. Click the “Customer Support” page.
4. Enter Email address, Related transaction ID (Leave it blank), Question category (Select “Others”), Subject, Question details.
   ※ For “Question details”, please enter your remittance information (remitter name, remittance amount, remittance date).
5. Check the “check box”.
6. Click the “Submit” button.
   (As soon as we find your inquiry, we will check the remittance information and will top up your Tubeat balance.)
7. Double-check your topped-up Tubeat balance.
   ※ Unfortunately, it is not possible to top up the Tubeat balance by transferring KRW to Tubeat’s foreign bank account. If anyone wants to top up the Tubeat balance using Tubeat’s foreign bank account, please remit the amount in USD.
   ※ Tubeat is negotiating with the Korean bank now. As soon as we completed the negotiation, we will reflect our system that you can remit your money to top up your Tubeat balance in KRW

Unused Tubeat balance can be refunded at any time by the same method you used before to top up your balance. If anyone wants to refund the balance, please leave an inquiry in our customer support center.
Please gently understand that we only can refund your balance by the same method you used before to top up your balance, so please top up your balance only the necessary amount you need and use the entire amount of your balance as much as possible. For details on how to request to refund the Tubeat balance, please refer to the below.

[How to request to refund the Tubeat balance]
1. Log in to Tubeat.
2. Click the “Customer Support” page.
3. Enter Email address, Related transaction ID, Question category (Select “Others”), Subject, Question details.
   ※ For “Related transaction ID”, please enter related “Deposit ID” on the “Balance” page.
   ※ For “Question details”, please enter your Tubeat ID and the balance amount you want to refund.
   ※ If you have topped up your balance using Tubeat’s foreign bank account, you should let us know your bank account information (Name and address of the account holder, Account number, Bank name, Bank code, Country in which the bank is located, etc.) when you request a refunding your balance. In that case, please be sure to leave the relevant information in the “Question details”, and please note that we should refund the balance except the transfer fee. Accordingly, the refunded amount may be smaller than you expected.
4. Check the “check box”.
5. Click the “Submit” button.
   (As soon as we find your inquiry, we will check your remaining Tubeat balance and will refund it.)
6. Tubeat balance is refunded.

Thank you.

[Tubeat Shipping] Announcement of countries that are restricted shipping battery contained items by EMS Premium shipment

Hello, this is Tubeat.

The below countries are not accepted all items containing batteries: built-in batteries and external batteries which are shipped by EMS Premium shipment.

Gabon (GA)
Guadeloupe (GP)
Guinea (GN)
Guiana (GF)
Nepal (NP)
Niger (NE)
Liberia (LR)
Martinique (MQ)
Mali (ML)
Mauritania (MR)
Benin (BJ)
Bolivia (BO)
Burkina Faso (BF)
Algeria (DZ)
Uganda (UG)
Egypt (EG)
China (CN)
Central African Republic (CF)
Chad (TD)
Cameroon (CM)
Cambodia (KH)
Kenya (KE)
Cote D`ivoire (CI)
Deomocratic Republic of the Congo (CD)
Togo (TG)
Paraguay (PY)
Fiji (FJ)
Australia (AU)

If you ship battery-containing items to the above countries by EMS Premium, the whole package (box) can be returned OR be discarded without any notice. In that case, you may charge additional fees. If anyone has battery-containing items to be shipped to the above countries by EMS Premium, please carefully note the above notice and select the other couriers when you request shipping.

Thank you.

[Tubeat Shipping] Announcement of EMS, Airmail, K-Packet shipping restricted areas in the Philippines

Hello, this is Tubeat.

Some areas in the Philippines are restricted to shipping items by EMS, Airmail, and K-Packet. If anyone has items to be shipped by EMS, Airmail, or K-Packet, please carefully note the restriction below and select the couriers when you request shipping.

Available in the Metro Manila area, starting with zip code (1~).

NOT available to Palawan Island (5314, 5315, 5316, 5317) and Mindoro Island (5110, 5111).

Thank you.

[Tubeat Shipping] Announcement of U.S. territories which are NOT accepted EMS and K-Packet shipment

Hello, this is Tubeat.

The below U.S. territories are NOT accepted EMS and K-Packet shipment. If anyone has items to be shipped by EMS or K-Packet, please carefully note the notice below and select the other couriers when you request shipping.

Puerto Rico (PR)
Virgin Islands (VI)
Guam (GU)
Marshall Islands (MH)
Saipan (MP)
Samoa (AS)
Palau (PW)
Hawaii

Thank you.

[Tubeat Shipping] K-packet Delivery Status (Delayed / 22.04.07.)

Hello, this is Tubeat.

Today, on April 7th, Korea Post announced the delay in K-Packet shipment due to the drastically reduced flight schedule. For K-packet Delivery Status Details, please refer to the below.

* K-Packet Delivery Status Base Date: 2022.04.07. (Thu) 09:00, KST

* K-Packet Delivery Status
Destination: USA
Exchange office: New York / Shipping status: For packages applied by Apr 1st
Exchange office: Los Angeles / Shipping status: For packages applied by Mar 28th
Exchange office: Chicago / Shipping status: For packages applied by Mar 30th
Exchange office: San Francisco / Shipping status: Closed. Detour delivery to Los Angeles.

Destination: Canada
Exchange office: Toronto / Shipping status: For packages applied by Mar 23rd
Exchange office: Vancouver / Shipping status: For packages applied by Apr 1st

Destination: Japan
Exchange office: Tokyo / Shipping status: For packages applied by Apr 4th

Destination: China
Exchange office: Beijing / Shipping status: For packages applied by Apr 1st

Destination: Vietnam
Exchange office: Hồ Chí Minh / Shipping status: For packages applied by Mar 31st

Destination: Thailand
Exchange office: Bangkok / Shipping status: For packages applied by Mar 30th

Destination: United Kingdom
Exchange office: London / Shipping status: For packages applied by Mar 30th

Destination: France
Exchange office: Paris / Shipping status: For packages applied by Apr 1st

Destination: Germany
Exchange office: Frankfurt / Shipping status: For packages applied by Apr 1st

Destination: Philippines
Exchange office: Manila / Shipping status: For packages applied by Mar 31st

Destination: Hong Kong
Exchange office: Hong Kong / Shipping status: For packages applied by Apr 4th

Destination: Singapore
Exchange office: Singapore / Shipping status: For packages applied by Apr 1st

Destination: Russia
Exchange office: Moscow / Shipping status: Suspended

Destination: Malaysia
Exchange office: Kuala Lumpur / Shipping status: For packages applied by Apr 4th

Destination: Taiwan
Exchange office: Taipei/ Shipping status: For packages applied by Mar 31st

Destination: Brazil
Exchange office: São Paulo / Shipping status: For packages applied by Apr 1st

Destination: Spain
Exchange office: Madrid / Shipping status: For packages applied by Apr 4th

If anyone has items to be shipped by K-packet, please note the delay notice above and select courier when you request shipping.

Thank you.

[Tubeat Shipping] Airmail & Sea Parcel delivery availability status by major countries (02.28.)

Hello, this is Tubeat.

On March 3rd, Korea Post announced Airmail & Sea Parcel delivery availability status by major countries as follows.

* Based Date: 2022.02.28. (Mon), KST
* Airmail & Sea Parcel delivery availability status by major countries
Greece(Airmail: X / Sea Parcel: X)

Nigeria(Airmail: X / Sea Parcel: X)

South Africa(Airmail: X / Sea Parcel: X)

Netherlands(Airmail: X / Sea Parcel: X)

Norway(Airmail: X / Sea Parcel: O)

New Zealand(Airmail: X / Sea Parcel: X)

Taiwan(Airmail: X / Sea Parcel: X)

Denmark(Airmail: X / Sea Parcel: X)

Germany(Airmail: X / Sea Parcel: O)

Russia(Airmail: X / Sea Parcel: X)

Lebanon(Airmail: O / Sea Parcel: X)

Loxembourg(Airmail: O / Sea Parcel: X)

Malaysia(Airmail: O / Sea Parcel: O)

Mexico(Airmail: X / Sea Parcel: X)

Mongolia(Airmail: X / Sea Parcel: X)

USA(Airmail: X / Sea Parcel: O)

Vatican(Airmail: O / Sea Parcel: X)

Bangladesh(Airmail: X / Sea Parcel: O)

Vietnam(Airmail: O / Sea Parcel: X)

Belgium(Airmail: X / Sea Parcel: X)

Bhutan(Airmail: X / Sea Parcel: X)

Brazil(Airmail: X / Sea Parcel: X)

Saudi Arabia(Airmail: X / Sea Parcel: X)

San Marino(Airmail: O / Sea Parcel: X)

Sri Lanka(Airmail: X / Sea Parcel: X)

Sweden(Airmail: X / Sea Parcel: O)

Switzerland(Airmail: X / Sea Parcel: X)

Spain(Airmail: X / Sea Parcel: O)

Slovenia(Airmail: O / Sea Parcel: X)

Singapore(Airmail: X / Sea Parcel: O)

United Arab Emirates(Airmail: X / Sea Parcel: X)

Ireland(Airmail: X / Sea Parcel: O)

Azerbaijan(Airmail: X / Sea Parcel: X)

Ethiopia(Airmail: X / Sea Parcel: X)

United Kingdom(Airmail: X / Sea Parcel: X)

Oman(Airmail: X / Sea Parcel: X)

Austria(Airmail: X / Sea Parcel: X)

Uzbekistan(Airmail: X / Sea Parcel: X)

Ukraine(Airmail: X / Sea Parcel: X)

Israel(Airmail: X / Sea Parcel: X)

Italy(Airmail: O / Sea Parcel: X)

India(Airmail: X / Sea Parcel: X)

Indonesia(Airmail: X / Sea Parcel: O)

Japan(Airmail: X / Sea Parcel: O – delayed)

China(Airmail: O / Sea Parcel: O)

Czech Republic(Airmail: X / Sea Parcel: X)

Chile(Airmail: X / Sea Parcel: X)

Kazakhstan(Airmail: X / Sea Parcel: X)

Qatar(Airmail: X / Sea Parcel: X)

Cambodia(Airmail: X / Sea Parcel: X)

Canada(Airmail: X / Sea Parcel: X)

Kenya(Airmail: X / Sea Parcel: X)

Kuwait(Airmail: O / Sea Parcel: X)

Tanzania(Airmail: X / Sea Parcel: X)

Thailand(Airmail: O / Sea Parcel: O)

Turkey(Airmail: X / Sea Parcel: X)

Peru(Airmail: X / Sea Parcel: X)

Poland(Airmail: X / Sea Parcel: O)

France(Airmail: X / Sea Parcel: X)

Finland(Airmail: X / Sea Parcel: O)

Philippines(Airmail: O – restricted / Sea Parcel: X)

Hungary(Airmail: X / Sea Parcel: X)

Australia(Airmail: X / Sea Parcel: O)

Hong Kong(Airmail: O / Sea Parcel: O)

If anyone has items to be shipped by Airmail or Sea Parcel, please carefully note the notice above when you select courier.

Thank you.

[Shipping] Announcement of suspension of EMS Premium in China (Shanghai, Zhejiang, Jiangsu / including UPS)

Hello, this is Tubeat.

On April 4th, Korea Post announced EMS Premium shipment would be suspended because numerous people in China: Shanghai, Zhejiang, and Jiangsu are infected with COVID-19. For details, please refer to the below.

– Suspended Area:
   Shanghai, China (Zipcode: 200000 ~ 202183)
   Zhejiang, China (Zipcode: 202450 ~ 202465, 310000 ~ 325899)
   Jiangsu, China (Zipcode: 210000 ~ 226693)
– Suspended Delivery Method: EMS Premium
– The Reason for Suspension: Numerous people in China: Shanghai, Zhejiang, and Jiangsu, are infected with COVID-19.
– Suspended Period: 4.5. (Tue) ~ TBD

If anyone has items to be shipped by EMS Premium or UPS to China: Shanghai, Zhejiang, and Jiangsu, please carefully note the notice above and select the other couriers when you request shipping.

Thank you.

[Tubeat Shipping] Announcement of suspension of EMS Premium in Shenzhen, China (including UPS)

Hello, this is Tubeat.

On March 15th, Korea Post announced EMS Premium shipment would be suspended because numerous people in Shenzhen, China, are infected with COVID-19. For details, please refer to the below.

– Suspended Area: Shenzhen, China (Zipcode: 518000 ~ 518173)
– Suspended Delivery Method: EMS Premium
– The Reason for Suspension: Numerous people in Shenzhen, China, are infected with COVID-19.
– Suspended Period: 3.15. (Fri) ~ TBD

If anyone has items to be shipped by EMS Premium or UPS to Shenzhen, China, please carefully note the notice above and select the other couriers when you request shipping.

Thank you.

[Tubeat Shipping] Announcement of suspension of EMS Premium in Guangzhou, China (including UPS)

Hello, this is Tubeat.

On March 16th, Korea Post announced EMS Premium shipment would be suspended because numerous people in Guangzhou, China, are infected with COVID-19. For details, please refer to the below.

– Suspended Area: Guangzhou, China
– Suspended Delivery Method: EMS Premium
– The Reason for Suspension: Numerous people in Guangzhou, China, are infected with COVID-19.
– Suspended Period: 3.17. (Thu) ~ TBD

If anyone has items to be shipped by EMS Premium or UPS to Guangzhou, China, please carefully note the notice above and select the other couriers when you request shipping.

Thank you.