[Tubeat Shipping] Regarding return service

Hello, this is Tubeat.

If you request a return service, we will submit a returning request to a courier on your behalf.

If you want to request this service, please request shipping for the item you want to return and enter “[Return]” in the “Other Requests” field (the bottom of the shipping details) when you request shipping your items.

(It is not necessary to enter the following shipping details: Courier, Level of Protective Material, Customs Information, Tax ID)

※ Tubeat only can return the parcel to the person who send it OR the online shopping mall where the item came from, and an additional fee will be charged.
※ Tubeat only submits a returning request to a courier on your behalf. Accordingly, you should directly submit a returning request to the person who sold the item OR the online shopping mall where the item was sold. Tubeat is not responsible for any disadvantages caused by non-permission from the seller or the online shopping mall regarding the returning parcel.
※ Before requesting a return service, please check the return policy of the seller or the online shopping mall where you purchased the item in detail. Tubeat is not liable the item is not accepted or refunded from the seller or the shopping mall where the item was purchased, even if the item has been returned.
※ Your return requests can be rejected if they are hard to address. In that case, we will inform you individually, and the return service fee will not be charged.

Thank you.

[Tubeat Shipping] Regarding item review service

Hello, this is Tubeat.

If you request an item review service, we will open the outer box of the item you requested, check the information (Size, Color, Quantity, Check Damage) of the contents, and deliver the information to you via e-mail within 72 business hours.

If you want to request this service, please enter “[Item Review]”, the accurate parcel ID, and the information you want to check in the “Other Requests” field (the bottom of the shipping details) when you request shipping your items.

[Request Item Review Examples]
[Item Review] ABCDEFGHIJKLMNOPQR / Size, Color, Quantity, Check Damage

※ The item review service will be charged an additional fee.
※ To process the item review service, the outer box of the item will be opened. Accordingly, the item may not be possible to exchange OR to refund money. Tubeat is not responsible for that.
※ Your item review requests can be rejected if they are hard to address. In that case, we will inform you individually, and the item review service fee will not be charged.
※ The method of requesting an item review service may be changed to a more convenient method in the future.

Thank you.

[Tubeat Shipping] Regarding item photo service

Hello, this is Tubeat.

If you request an item photo service, we will open the outer box of the item you requested, take a photo of the contents, and deliver the image file to you via e-mail within 48 business hours.

If you want to request this service, please enter “[Item Photo]” and the accurate parcel ID in the “Other Requests” field (the bottom of the shipping details) when you request shipping your items.

[Request Item Photo Examples]
[Item Photo] ABCDEFGHIJKLMNOPQR

※ The item photo service will be charged an additional fee.
※ To process the item photo service, the outer box of the item will be opened. Accordingly, the item may not be possible to exchange OR to refund money. Tubeat is not responsible for that.
※ Your item photo requests can be rejected if they are hard to address. In that case, we will inform you individually, and the item photo service fee will not be charged.
※ The method of requesting an item photo service may be changed to a more convenient method in the future.

Thank you.

[Tubeat Shipping] Regarding one-day packing service

Hello, this is Tubeat.

Tubeat will process your shipping requests in the order they are received. In general, we will update the shipping fee for the shipping request within 5 business days.

However, if it is a large (weight and volumetric weight are over 10KG) item or the item has been requested a customized packing service, packing takes a few more days. In that case, we may update the shipping fee later than the due date.

If you want to check the shipping fee as soon as possible, you can use the one-day packing service.
If you request a one-day packing service, the shipping fee will be updated within 24 hours from the date you requested shipping.

If you want to request a one-day packing service, please enter “[One-day Packing]” in the “Other Requests” field (the bottom of the shipping details) when you request shipping your items.

※ The one-day packing service will be charged an additional fee.
※ If it is a large (weight and volumetric weight are over 10KG) item or the item has been requested a customized packing service, a one-day packing service is not available.
※ Your one-day packing requests can be rejected if they are hard to address. In that case, we will inform you individually, and the one-day packing service fee will not be charged.
※ The method of requesting a one-day packing service may be changed to a more convenient method in the future.

Thank you.

[Tubeat Shipping] Regarding customized packing service

Hello, this is Tubeat.

Tubeat repacks all items requested to ship to avoid excessive shipping fees and to protect the items from damage that may occur during shipping. Repacking means the delivery procedure of removing the original outer box of items, safely repacking only the inner contents with packaging materials, and putting them in a standard box.

However, small (mail/letter) items and items packaged in courier bags are not repacked to prevent damage or loss that may occur during the repackaging process. Please kindly understand that items that cannot be packed in a standard box can be shipped in their original packaging without repacking.

If you have any other requests except the normal packing process above, please request a “Customized Packing Service”.

[Customized Packing Examples]
– I ordered A, B, and C. Please send only B and C, and keep A until the next shipping request.
– I ordered D, E, and F. Please send only E and F, and discard D.
– Remove posters from the paper tube, fold the posters, and send them only. Discard the remaining paper tube.
– Dispose of the paper tube and all posters in the paper tube.
– I ordered a large number of albums, but please open all albums and send only the contents inside the albums, and throw away the remaining albums.
– The items I ordered contain batteries. Please remove the batteries inside the items.
– This is a light stick that is used by connecting a portable battery charger. Please assemble the portable battery charger and the light stick.

If you want to request a customized packing service, please enter “[Customized Packing]” and describe your request in detail in the “Other Requests” field (the bottom of the shipping details) when you request shipping your items.

[Request Customized Packing Examples]
[Customized Packing] Please open all albums, send only the contents inside the albums, and throw away the rest.

※ The customized packing service may take several days longer than normal packaging, and an additional fee will be charged.
※ If you requested some exceptional requests which should be applied as a “Customized Packing Service” in the “Other requests”, Tubeat can charge an additional fee even if you have not requested a customized packing service. In that case, we will inform you individually.
※ Your customized packing requests can be rejected if they are hard to address. In that case, we will inform you individually, and the customized packing service fee will not be charged.

Thank you.

[Press] Hankook Ilbo, “Intube, signed a strategic business agreement with global logistics company UPS”

Intube, an AI-based EdTech company, signed a strategic business agreement with UPS, a global logistics company, to expand its AI technology based on the company’s vision of creating technology for people and to extend business areas as international logistics services.

One of the services in Intube, “Tubeat”, provides a Fintech-based logistics platform that enables global logistics for products that are produced by Korean small and medium-sized enterprises and a buying proxy service for overseas residents. In addition, through an agreement with UPS, it provides a personal smart warehouse service that enables automated logistics; store-release, return, and one-day overseas shipping.

Tubeat plans to add an automated multilingual purchasing service that is not restricted by language and environment based on AI-based user pattern analysis and recommendation system technology. Hereby, Tubeat will provide an AI-based export platform that makes overseas buyers easy to purchase Korean products.

James Lee, CEO of Intube Co., Ltd., said “There were many K-pop-related products in the selected range of overseas buyers for Korean products before, but it becomes broader depending on their individual preferences after the COVID-19 pandemic. These days, exports are important. It is a time when individual-specific services and infrastructure are needed.”

Read more details

[Tubeat Shipping] Regarding box sizes and fees

Hello, this is Tubeat.

Tubeat uses 7 types of boxes provided by Korea Post.
The size (width x vertical x height) and fee for each box are as follows:

No. 1 : 23cm x 20cm x 10cm (500 KRW)
No. 2 : 28cm x 19cm x 16cm (600 KRW)
No. 2-1 : 36cm x 26cm x 11cm (700 KRW)
No. 3 : 36cm x 27cm x 23cm (900 KRW)
No. 4 : 43cm x 33cm x 30cm (1,300 KRW)
No. 5 : 50cm x 40cm x 36cm (1,900 KRW)
No. L : 56cm x 41cm x 36cm (2,300 KRW)

※ The size for each box above includes the margin of error. Accordingly, it may differ from the box specifications provided by Korea Post.

※ The sizes and fees of the boxes above are following Korea Post policy. So, according to the circumstances of Korea Post, some boxes may not be available to use and box fees can be adjusted in the future.

※ According to the courier policy, we only can use the boxes above, and we can not reassemble the boxes to make them smaller.

Thank you.

[EVENT] Opening promotion (2022.03.16.~2022.04.30.)

Hello, this is Tubeat.

From March 16th (Wed) to April 30th (Sat), the Tubeat opening promotion will be held.
During this period, the shipping service fees will be discounted as follows, so please stay tuned for our services.

[Storage]
Free for 1 year for parcels registered during the promotion period.
– After the free storage period, 1,000 KRW will be charged daily.

[Parcel Registration]
– Small (Mail/Letter) : 500 KRWFREE
– Medium (Regular Parcel) : 1,000 KRWFREE
– Large (Weight & Volumetric weight Over 10KG) : 1,500 KRWFREE

[Packing]
– Small (Mail/Letter) : 500 KRWFREE
– Medium (Regular Parcel) : 1,000 KRWFREE
– Large (Weight & Volumetric weight Over 10KG) : 1,500 KRWFREE
※ However, the box fee is NOT included.

[Customized Packing]
– Small (Mail/Letter) : 1,000 KRWFREE
– Medium (Regular Parcel) : 2,000 KRWFREE
– Large (Weight & Volumetric weight Over 10KG) : 3,000 KRWFREE
※ Please refer to a separate announcement for customized packaging service requests.

[One-day Packing]
– Small (Mail/Letter) : 1,000 KRWFREE
– Medium (Regular Parcel) : 2,000 KRWFREE
– Large (Weight & Volumetric weight Over 10KG) : 3,000 KRWFREE
※ During the promotion period, you can use a customized packing service and a one-day packing service altogether.
※ Please refer to a separate announcement for one-day packaging service requests.

[Items Photo]
– Small (Mail/Letter) : 1,000 KRWFREE
– Medium (Regular Parcel) : 2,000 KRWFREE
– Large (Weight & Volumetric weight Over 10KG) : 3,000 KRWFREE
※ Please refer to a separate announcement for items photo service requests.

[Items Review]
– Small (Mail/Letter) : 1,000 KRWFREE
– Medium (Regular Parcel) : 2,000 KRWFREE
– Large (Weight & Volumetric weight Over 10KG) : 3,000 KRWFREE
※ Please refer to a separate announcement for items review service requests.

[Return]
– Small (Mail/Letter) : 500 KRWFREE
– Medium (Regular Parcel) : 1,000 KRWFREE
– Large (Weight & Volumetric weight Over 10KG) : 1,500 KRWFREE
※ Please refer to a separate announcement for return service requests.

Please kindly understand that we can NOT discount the service fees after the promotion period.

Thank you.

[Tubeat Shipping] Regarding shipping service fees

Hello, this is Tubeat.

Regarding the Tubeat shipping service fees, please refer to the below.

[Pickup for convenience store shipment]
– 2,000 KRW per package

[Storage]
– 1 month FREE (from the date of the parcel registered)
– After the free storage period, 1,000 KRW will be charged daily.

[Parcel Registration]
– Small (Mail/Letter) : 500 KRW
– Medium (Regular Parcel) : 1,000 KRW
– Large (Weight & Volumetric weight Over 10KG) : 1,500 KRW

[Packing]
– Small (Mail/Letter) : 500 KRW
– Medium (Regular Parcel) : 1,000 KRW
– Large (Weight & Volumetric weight Over 10KG) : 1,500 KRW
※ However, the box fee is NOT included.

[Customized Packing]
– Small (Mail/Letter) : 1,000 KRW
– Medium (Regular Parcel) : 2,000 KRW
– Large (Weight & Volumetric weight Over 10KG) : 3,000 KRW
※ Please refer to a separate announcement for customized packaging service requests.
※ Only a customized packing service fee is charged additionally to a regular packaging service fee.
     (e.g. The total packing service fee when you request a customized packing service
     = regular packing service fee + box fee + customized packing service fee)

[One-day Packing]
– Small (Mail/Letter) : 1,000 KRW
– Medium (Regular Parcel) : 2,000 KRW
– Large (Weight & Volumetric weight Over 10KG) : 3,000 KRW
※ If you request a customized packing service, a one-day packing service is NOT possible.
※ Please refer to a separate announcement for one-day packaging service requests.
※ Only a one-day packing service fee is charged additionally to a regular packaging service fee.
     (e.g. The total packing service fee when you request a one-day packing service
     = regular packing service fee + box fee + customized packing service fee)

[Items Photo]
– Small (Mail/Letter) : 1,000 KRW
– Medium (Regular Parcel) : 2,000 KRW
– Large (Weight & Volumetric weight Over 10KG) : 3,000 KRW
※ Please refer to a separate announcement for items photo service requests.

[Items Review]
– Small (Mail/Letter) : 1,000 KRW
– Medium (Regular Parcel) : 2,000 KRW
– Large (Weight & Volumetric weight Over 10KG) : 3,000 KRW
※ Please refer to a separate announcement for items review service requests.

[Return]
– Small (Mail/Letter) : 500 KRW
– Medium (Regular Parcel) : 1,000 KRW
– Large (Weight & Volumetric weight Over 10KG) : 1,500 KRW
※ Please refer to a separate announcement for return service requests.

Please kindly understand that the above service fees can be adjusted in the future.

Thank you.

[Comment] Tubeat, What is next?

Since Tubeat opened on March 2nd, we are now in phase 2.

To provide more convinient service to our customer, we are currently developing various services related to shopping.

During phase 2, we are focusing to develop a buying proxy service, which allow our customer to buy any product at Korean online store, even they do not have an account of the online store.

We will keep sharing our development plan with our customer, and it would be great if we could receive various feedbacks from customers based on the shared information.