Hello, this is Tubeat.
We have offered a pickup service for convenience store shipment to provide a more convenient shipping service.
Unfortunately, we can not use the GS25금천우림점 (GS25 Geumcheon Woorim Branch) anymore. The branch no longer provides the covenience store shipment service. Accordingly, we need to change the branch to “GS25가리봉역점 (GS25 Garibong Station branch).” Please carefully note the modification if you want to use a pickup service for convenience store shipment.
The pickup service for convenience store shipment is a service in which when a seller sends some items to the convenience store designated by Tubeat, one of the Tubeat representatives visits the convenience store to pick them up and register them in the customer’s warehouse list.
Please refer to the following instruction if you want to use this service.
* The service fee: 2,000 KRW per parcel
Please gently understand that we need to charge an additional fee for the pickup service because we should send one of our representatives to pick up your item.
* How to use the pickup service for convenience store shipment:
1) Ask the seller to ship the item to the convenience store designated by Tubeat
– When using the GS25 convenience store, please send the item to “GS25가리봉역점 (GS25 Garibong Station Branch).”
– When using the CU convenience store, please send the item to “CU가산대륭3차점 (CU Gasan Daeryung 3rd Branch).”
2) Check whether the seller has sent the item
3) Request the seller to provide a QR code and a local tracking number for the item when the seller has sent the item
4) Request a pickup service for the convenience store shipment via our customer support center. Please let us know the below information.
– The date of shipment
– The name of the seller (The name of the sender)
– The name of the convenience store where the item arrived (the convenience store designated by Tubeat / “GS25가리봉역점 (GS25 Garibong Station Branch” OR “CU가산대륭3차점 (CU Gasan Daeryung 3rd Branch)”)
– The local tracking number provided by the seller
– The QR code provided by the seller (You can click the “Choose File” to upload the image file of the QR code)
5) As soon as we find your inquiry, one of our representatives will pick it up and register it to your “Warehouse” list. It will take about 1~3 business days.
* The information for the recipient
– The name of the recipient: (주)인튜브 (Intube Co., Ltd.)
– The contact information of the recipient: 070-8672-9618 / 010-7912-1508
If the package leaves more than 3 days from the date it arrived at the convenience store, it can be returned to the seller, and the seller should pay the return fee. Accordingly, if you want to use a pickup service for convenience store shipment, please let us know via our customer support center as soon as possible once the seller sends it out. Tubeat does not take any responsibility for the return of convenience store shipments and the cost of the return due to delayed pickup requests.
Also, the convenience store shipment may be abused for criminal purposes. Please be extra careful if an unknown individual seller tries to ship the item through a convenience store shipment. Tubeat is not responsible for any wrongful interpersonal items transactions caused by the customer’s negligence.