[Tubeat Buy] Regarding Buy Product Service

Hello, this is Tubeat.

You can purchase every item in a Korean online shopping mall with Tubeat Buy Product Service even if you do NOT have your own account, or you are NOT familiar to order items in a Korean online shopping mall. If you use our buy product service, we will order and pay for your order on your behalf. Regarding how to use Tubeat buy product service, please refer to the below.

[How to use Tubeat buy product service]
1. Log in to Tubeat.
2. Click the “Buy Product” page.
3. Click the “CREATE ORDER” button.
4. Enter Step 1: Order Information (Website URL, Order Amount, Account Ownership for the Website, Out-of-stock products handling), and Click the “Next” button.
   ※ If there is an additional amount (local shipping fee, option fee) other than the product price when ordering, please make sure to include that amount in the order amount.
   ※ If the order amount does not match the actual amount of the product, the order request can be canceled without further notice. In that case, we will refund the amount to your Tubeat balance.
5. Enter Step 2: Product Information (Shipping Destination, Receiver Contact, Street Address, City, Zip Code / Postal Code).
   ※ If you do NOT have any places to receive your items, you can use Tubeat’s warehouse. Regarding how to use Tubeat delivery service, please refer to the below.
      How to use Tubeat delivery service
6. Enter Step 2: Product Details (Product’s URL, Product’s Name, Options, Quantities).
   ※ If you want to order more products on the same website, click the “ADD Product” button to add them. If you want to delete added products, click the “Delete” button.
7. Select Step 3: Payment Method (Payment Method) and Check payment details.
   ※ If you want to use your Tubeat balance to pay for the service fees, your Tubeat balance should be more than the total payment amount. If your Tubeat balance is smaller than the total payment amount, please top up your Tubeat balance more and retry to use our buy product service. Regarding how to top up your Tubeat balance, please refer to the below.
       How to top up Tubeat balance
8. Read Step 3: Payment Method (Payment Agreement) and Check the check box.
9. Enter Step 3: Payment Method (Tubeat Password) and Click the “Make Payment” button.
10. Complete to apply for “Tubeat Buy Product Service”.
   ※ After you apply for our buy product service, you should verify your Tubeat account only for the first use. Regarding how to complete the verification, please refer to the below link.
      How to complete the verification
   ※ If you complete the verification, your buy product request will be done in consecutive order within our business hours.
   ※ The buy product request that is applied on weekends or holidays will be done in consecutive order on the next business day.
   ※ If you need to address your buy product request urgently, please let us know via our customer support center.
   ※ Please carefully note that once your buy product request is applied, you can NOT modify the product information and the product details. Accordingly, please make sure to enter accurate information.
   ※ If we need to recheck the information you provided us or need any additional information to order the items you requested, we can ask for more information to complete your buy product request. So, please check your e-mail frequently until your buy product request will be done.
   ※Please double-check your buy product request whether the items you requested are ordered correctly or not after your buy product request has been done.

If the Korean online shopping mall canceled your order and refund your payment after you have completed our buy product service due to out of stock, damage, or defective products, please ask for refund information (the date of the refund, the amount of the refund, the name of the person who remitted the amount) to the Korean online shopping mall and let us know it via our customer support center.

[How to get a refund for the buy product service]
1. Log in to Tubeat.
2. Click the “Customer Support” page.
3. Click the “Register” button.
4. Enter Email address, Related transaction ID, Question category (Buy Product), Subject, Question details.
   ※ For Related transaction ID, please enter the Order ID on Buy Product page.
   ※ For Question details, please enter the refund information that was provided by the Korean online shopping mall: the date of the refund, the amount of the refund, the name of the person who remitted the amount.
5. Click the “Submit” button.
   (As soon as our representative finds the refund details you requested, he/she will refund the amount to your Tubeat balance.)
7. Double check your Tubeat balance.
   ※ Tubeat only can refund the amount which was completed with our buy product service, and only can refund the amount as Tubeat balance.
   ※ If Tubeat can NOT find the refund details you requested, we can NOT refund the amount.

Thank you.

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