Hello, this is Tubeat.

If you request a return service, we will submit a returning request to a courier on your behalf.

If you want to request this service, please leave the request with the accurate parcel ID via our customer support center.

(It is not necessary to enter the following shipping details: Courier, Level of Protective Material, Customs Information, Tax ID)

※ Tubeat only can return the parcel to the person who send it OR the online shopping mall where the item came from, and an additional fee will be charged.
※ Tubeat only submits a returning request to a courier on your behalf. Accordingly, you should directly submit a returning request to the person who sold the item OR the online shopping mall where the item was sold. Tubeat is not responsible for any disadvantages caused by non-permission from the seller or the online shopping mall regarding the returning parcel.
※ Before requesting a return service, please check the return policy of the seller or the online shopping mall where you purchased the item in detail. Tubeat is not liable the item is not accepted or refunded from the seller or the shopping mall where the item was purchased, even if the item has been returned.
※ Your return requests can be rejected if they are hard to address. In that case, we will inform you individually, and the return service fee will not be charged.

Thank you.