Hello, this is Tubeat.

If you request an item photo service, we will open the outer box of the item you requested, take a photo of the contents, and deliver the image file to you via e-mail within 72 business hours.

If you want to request this service, please leave the request with the accurate parcel ID via our customer support center.

[Request Item Photo Examples (Using “Customer Support” menu to leave the request)]
[Item Photo] ABCDEFGHIJKLMNOPQR

※ The item photo service will be charged an additional fee.
※ To process the item photo service, the outer box of the item will be opened. Accordingly, the item may not be possible to exchange OR to refund money. Tubeat is not responsible for that.
※ Your item photo requests can be rejected if they are hard to address. In that case, we will inform you individually, and the item photo service fee will not be charged.
※ The method of requesting an item photo service may be changed to a more convenient method in the future.

Thank you.