Hello, this is Tubeat.

If you request an item photo service, we will open the outer box of the item you requested, take a photo of the contents, and deliver the image file to you via e-mail within 48 business hours.

If you want to request this service, please enter “[Item Photo]” and the accurate parcel ID in the “Other Requests” field (the bottom of the shipping details) when you request shipping your items.

[Request Item Photo Examples]
[Item Photo] ABCDEFGHIJKLMNOPQR

※ The item photo service will be charged an additional fee.
※ To process the item photo service, the outer box of the item will be opened. Accordingly, the item may not be possible to exchange OR to refund money. Tubeat is not responsible for that.
※ Your item photo requests can be rejected if they are hard to address. In that case, we will inform you individually, and the item photo service fee will not be charged.
※ The method of requesting an item photo service may be changed to a more convenient method in the future.

Thank you.