Tubeat World

안녕하세요, Tubeat입니다.

모든 중국행 우편물이 아래와 같이 배송 지연 되는 점 양해 부탁드립니다.

• 지연 교환국: 대상 : 상해(SHA), 항저우(HGH)
• 지연 사유: 제19회 항저우 아시안게임 및 제4회 항저우 아시안 패러게임에 따른 보안검사 강화
• 지연 기간: 2023. 9. 23. ~ 10. 28. (세부 기간: 아시안게임: 9.23. ~10.08., 패러게임:10.22. ~ 10.28.)

시한성 우편물이나 음식물을 중국으로 발송하고자 하시는 고객님께서는 배송 신청 시, 위의 사항을 유의하시기 바랍니다.

감사합니다.

Hello, this is Tubeat.

We hope you understand that all shipments heading to China will be delayed.

• Exchange office: Shanghai (SHA) and Hangzhou (HGH)
• Reason for delay: Strengthened security inspections for the 19th Hangzhou Asian Games and the 4th Hangzhou Asian Para Games
• Duration for delay: September 23rd, 2023 ~ October 28th, 2023
  (Details: September 23rd ~ October 8th (Asian Games) / October 22nd ~ October 28th (Para Games))

Please refer to the above if you have some items scheduled to be sent to China. Especially please carefully note that if you need to send time-sensitive items to China.

Thank you.

안녕하세요, Tubeat입니다.

현재 튜빗은 고객님께서 이용하실 수 있는 모든 운송사의 배송비를 업데이트 드리고 있으나, 2023년 9월 1일부터는 선박 소포와 항공 소포를 제외한 운송사의 배송비만을 업데이트 드릴 예정임을 알려드립니다. 선박 소포와 항공 소포의 배송비를 확인하고자 하시는 고객님께서는 배송 서비스 요청 시, ‘배송수단’에 반드시 ‘선박 소포’ 혹은 ‘항공 소포’를 작성 해주시기 바랍니다. 다만, 해당 운송사 이용이 불가피한 국가의 경우 특별한 요청이 없어도 해당 운송사의 배송비를 업데이트 드릴 예정이오니 참고 부탁 드립니다.

감사합니다.

Hello, this is Tubeat.

Currently, Tubeat updates each shipping fee for every courier you can use. However, starting September 1st, 2023, we would like to inform you that we will only be updating the shipping fees for couriers other than Sea Parcel and Air Mail shipments. For customers who wish to check the shipping fees for Sea Parcel shipments or Air Mail shipments, please make sure to enter “Sea Parcel” or “Air Mail” on the “Other Requests” field when you submit a shipping service. However, in cases where the use of these couriers is unavoidable for specific countries, please note that we will update the shipping fees for these couriers even without special requests.

Thank you.

Hello, this is Tubeat.

On October 17th, Korea Post announced precautions for shipping pet food to Australia.

* Target items: pet food
* To prevent the spread of disease in Australia, pet food will be disposed of immediately upon customs clearance.

Please note the above notice if anyone needs to send pet food to Australia.

Thank you.

Hello, this is Tubeat.

We have offered a pickup service for convenience store shipment to provide a more convenient shipping service.

Unfortunately, we can not use the GS25금천우림점 (GS25 Geumcheon Woorim Branch) anymore. The branch no longer provides the covenience store shipment service. Accordingly, we need to change the branch to “GS25가리봉역점 (GS25 Garibong Station branch).” Please carefully note the modification if you want to use a pickup service for convenience store shipment.

The pickup service for convenience store shipment is a service in which when a seller sends some items to the convenience store designated by Tubeat, one of the Tubeat representatives visits the convenience store to pick them up and register them in the customer’s warehouse list.

Please refer to the following instruction if you want to use this service.

* The service fee: 2,000 KRW per parcel
Please gently understand that we need to charge an additional fee for the pickup service because we should send one of our representatives to pick up your item.

* How to use the pickup service for convenience store shipment:
   1) Ask the seller to ship the item to the convenience store designated by Tubeat
      – When using the GS25 convenience store, please send the item to “GS25가리봉역점 (GS25 Garibong Station Branch).”
      – When using the CU convenience store, please send the item to “CU가산대륭3차점 (CU Gasan Daeryung 3rd Branch).”
   2) Check whether the seller has sent the item
   3) Request the seller to provide a QR code and a local tracking number for the item when the seller has sent the item
  4) Request a pickup service for the convenience store shipment via our customer support center. Please let us know the below information.
      – The date of shipment
      – The name of the seller (The name of the sender)
  – The name of the convenience store where the item arrived (the convenience store designated by Tubeat / “GS25가리봉역점 (GS25 Garibong Station Branch” OR “CU가산대륭3차점 (CU Gasan Daeryung 3rd Branch)”)
      – The local tracking number provided by the seller
      – The QR code provided by the seller (You can click the “Choose File” to upload the image file of the QR code)
  5) As soon as we find your inquiry, one of our representatives will pick it up and register it to your “Warehouse” list. It will take about 1~3 business days.

* The information for the recipient
   – The name of the recipient: (주)인튜브 (Intube Co., Ltd.)
   – The contact information of the recipient: 070-8672-9618 / 010-7912-1508

If the package leaves more than 3 days from the date it arrived at the convenience store, it can be returned to the seller, and the seller should pay the return fee. Accordingly, if you want to use a pickup service for convenience store shipment, please let us know via our customer support center as soon as possible once the seller sends it out. Tubeat does not take any responsibility for the return of convenience store shipments and the cost of the return due to delayed pickup requests.

Also, the convenience store shipment may be abused for criminal purposes. Please be extra careful if an unknown individual seller tries to ship the item through a convenience store shipment. Tubeat is not responsible for any wrongful interpersonal items transactions caused by the customer’s negligence.

Thank you.